If I understand your needs correctly you may do this several ways. With one queue assign a variable and then have the priority set based on the variable, you can do this in CRS. Another way is like you started have two queues both skills based assign all agents both skills and give 1 level less value for standard skill this will present higher skill call first. There are some good ways as well but scripting guide can help as well. Here is a cut and paste from scripting quide:
A Sample Unified CCX Script Template
The sample Unified CCX script template performs the following functions:
1. Accepts a call.
2. Asks the caller to enter an account number.
3. Records the caller's name.
4. Does one of the following:
â¢ Connects the caller to an agent
â¢ Queues the call and sets a priority, based on whether or not the caller has
already entered an account number on a previous attempt to connect
during the same session, and/or if the main script has already failed and
the caller has been re-routed back to the main script.
Figure 17-1 shows the top-level view of the sample Unified CCX script in the
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...
This document describe how DST changes and how time changes are
implemented in DST. Daylight Saving Time (DST) is the practice of
setting the clocks forward 1 hour from standard time during the summer
months, and back again in the fall, in order to make b...