Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

Bronze

IPCC Express CTI ports cycling

I am trying to configure 2nd CRS script that just plays simple prompt. The prompt is the same as in 1st script so I know prompt is good.

I have created a new Trigger/Application/CTI RP and so forth. All Subsystems appear OK. Saved Script, reloaded App, restarted Engine. When I dial new CTI RP I see it connects to the first available CTI port. Then I hear a beep and I see it is trying next CTI port and then beep again and next CTI port and so on.

What am I missing? CRS 3.5.4

Thanks.

2 REPLIES
Hall of Fame Super Silver

Re: IPCC Express CTI ports cycling

Do you have an application pointing to this script configured in IPCCX?

Is there a trigger associated with this app?

Is there a CTI Group and media group associated with this trigger?

Can you post your script?

Chris

Bronze

Re: IPCC Express CTI ports cycling

Well, I got it working. I simply copied working script and made it the same as non-working script. Go figure why it did not work in the begining.

133
Views
0
Helpful
2
Replies
CreatePlease login to create content