IPCC Express - Desktop API/SDK?

[j.riley]

I'm trying to find information about either the desktop API, or IPCC Express API for the purpose of coding desktop functionality into an already existing CRM application. Is there any information out there in this regard?

Specifically, I'm looking to embed call control functionality, as well as many other possible features (ie: Chat, Recording, etc.) into our CRM application. I realize IPCC Enterprise has the desktop for this already, but looking to use Express.

Any help is appreciated!

John.

[lpezj]

John,

There is no API/SDK for Call Center functionality in IPCC Express in the same way as in IPCC Enterprise.

For CTI integration, in IPCC Express, you can only use the macro functions in IPCC Express Enhaneced or Premium.

You can integarte phone functions (call, anwser, transfer) through JTAPI, but there is no way to use an API for login, ready, etc.

Hope this helps,

Juan Luis