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IPCC express /desktop redundancy

IPCCe 4.0x supports redundancy, does anyone how agent desktops fail over to the second server if primary fails. Since agent desktop only point to one server.

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Re: IPCC express /desktop redundancy

The document http://www.cisco.com/en/US/partner/products/sw/custcosw/ps1844/products_implementation_design_guide_chapter09186a00803fb0d5.html gives the complete procedure on how redundancy is acheived in IPCC enterprise. The same is applicable to IPCC express as well.

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