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IPCC Express - Dialling Time Setting

A call come in, the agent's phone dials for about ~5 seconds, before moving on to another agent, another ~5 seconds, and then moving on again.

Where is setting to change this?

1 ACCEPTED SOLUTION

Accepted Solutions
Hall of Fame Super Silver

Re: IPCC Express - Dialling Time Setting

It's set in the script under "Select Resource" step with the "Timeout" parameter.

HTH,

Chris

4 REPLIES
Hall of Fame Super Silver

Re: IPCC Express - Dialling Time Setting

Is it IPCC Enteprise or IPCC Express?

Chris

Community Member

Re: IPCC Express - Dialling Time Setting

IPCC Express

Hall of Fame Super Silver

Re: IPCC Express - Dialling Time Setting

It's set in the script under "Select Resource" step with the "Timeout" parameter.

HTH,

Chris

Community Member

Re: IPCC Express - Dialling Time Setting

Thanks a lot Chris!

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