12-15-2006 02:22 AM - edited 03-14-2019 12:21 AM
A call come in, the agent's phone dials for about ~5 seconds, before moving on to another agent, another ~5 seconds, and then moving on again.
Where is setting to change this?
Solved! Go to Solution.
12-18-2006 05:52 AM
It's set in the script under "Select Resource" step with the "Timeout" parameter.
HTH,
Chris
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12-15-2006 09:15 AM
Is it IPCC Enteprise or IPCC Express?
12-18-2006 03:24 AM
IPCC Express
12-18-2006 06:27 AM
Thanks a lot Chris!
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