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IPCC Express Enhanced 4.x Recordings

1-When automatic recording is placed the file is saved in WAV and with a especific format for example the date+time+agentext; can that format be changed for an own one. For example the name of the agent?

2- Once the recordings are save which parameters the system use to let the supervisor person to search for especific recording?

Tnx ;)

1 REPLY
Cisco Employee

Re: IPCC Express Enhanced 4.x Recordings

Hi there,

the reply to number 1 would be a scheduled batch file at the windows level to take the generated file names and with some concatenation change the file name to the one you are looking for.

The tool is searching for recordings in the folder and display the wav ones if I am not mistaken.

Regards,

Riccardo

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