I am working on a custom application based on the ICD system script in IPCC Express 4.0SR1. It all works fine and does what I want, except, if a call come into it and no one is logged into the agent, it tells the user they are in queue and waits for someone to log on. What I want to do, is if a call comes in and there are no agents logged in, send the call to voicemail. Sending calls to voicemail is already setup, so I just need to determine when a call comes in if agents are logged in or not, if so, process the call into the queue, if not, send it to voicemail. How can I determine if an agent is logged into the system?
You have reached the Cisco Logistics Support Center.. To Check Status of
your RMA, visit Product Returns & Replacements (RMA). Need help? Contact
us by Phone or Email. North Americas Phone: 1800 553 2447 Option 4
Email: firstname.lastname@example.org Europe Phone: +3...
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...