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Community Member

IPCC Express icd scripting using dates

Hi,

I currently have a ICD script that supports provides prompts to callers which vary depending on call queues, day of week and also time of days. I need to add to this the ability to do different messages depending on the date (ie, play a message saying we are closed for Xmas day etc). I have found various conversations here with scripts attached, but they have all expired. Anyone got a script of some pointers on how to achieve this?

Cheers,

Mark

2 REPLIES
Hall of Fame Super Silver

Re: IPCC Express icd scripting using dates

Check out the script repository on this link.

http://www.cisco.com/en/US/partner/products/sw/custcosw/ps1846/products_implementation_design_guides_list.html

There are couple of script examples, one holidayDoc.aef reads an xml document to check if today is holiday.

Another holidayCheckDB script does the same with db lookups.

Chris

Community Member

Re: IPCC Express icd scripting using dates

Mark,

See if this one helps?

Geoff

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