Re: IPCC Express Identifying calls for agents in multiple CSQ's
Chris - could you expand a little more on this. We have v. 5.0 enhanced and we would like to be able to present to the agent based on the caller's dialed digits what type of call it is so the agent can answer the phone accordingly.
we have created a new 'field list' within desktop admin, then assigned a new layout list which the agents will be associated to. But as far as the script, do we need to be using 'set enterprise call info' and is there a way to use this where maybe we can do an xml lookup and based on the DID that was dialed from the customer, turn that into a display notifying the agent what type of call it is.
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...
This document describe how DST changes and how time changes are
implemented in DST. Daylight Saving Time (DST) is the practice of
setting the clocks forward 1 hour from standard time during the summer
months, and back again in the fall, in order to make b...