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New Member

IPCC EXPRESS LICENSE

     Hi, I have a question about licensing on ipcc express enhanced.

I need to configure some work flow actions over supervisor desktop software, message box action and audible alert action, because the only available is tree control action, it is a licence problem? shoul i have premium license?

Is there a document for diferences between premium and enhanced?

Regards and thanks for your time.

Carlos

1 ACCEPTED SOLUTION

Accepted Solutions
VIP Super Bronze

Re: IPCC EXPRESS LICENSE

Yes you need a premium license. The only work flow action enabled in enhanced is tree control.

As for documentation: A quick glance at the Cisco Supervisor Desktop User Guide for CAD 6.6 for  Unified CM showed this statement on page 56. It may also be listed elsewhere.

NOTE:  Supervisor work flow actions are available at the Premium 
feature level, except for the Tree Control action, which is also
available at the Enhanced feature level.
3 REPLIES
VIP Super Bronze

Re: IPCC EXPRESS LICENSE

Yes you need a premium license. The only work flow action enabled in enhanced is tree control.

As for documentation: A quick glance at the Cisco Supervisor Desktop User Guide for CAD 6.6 for  Unified CM showed this statement on page 56. It may also be listed elsewhere.

NOTE:  Supervisor work flow actions are available at the Premium 
feature level, except for the Tree Control action, which is also
available at the Enhanced feature level.
New Member

Re: IPCC EXPRESS LICENSE

Jonathan,

Thanks for your update.

Regards

Carlos

Re: IPCC EXPRESS LICENSE

There is the Cisco Agent Desktop for Unified CCX 8.0(x) and CCE 8.0(x) - Features by Package document, which can be found on this page.

Anthony Holloway

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