IPCC express limit chat between agents? logs of chats?

[sskillin]

Hello,

Is there a way to limit who can chat with whom? also, is a log kept of chats in IPCC express? thanks!

[a-vazquez]

Try:

http://www.cisco.com/en/US/products/sw/custcosw/ps1844/products_implementation_design_guide_chapter09186a008057a629.html

http://www.cisco.com/en/US/products/sw/custcosw/ps1844/products_implementation_design_guide_chapter09186a008057a613.html