Attached is the script which I have created. I have 3 resource groups. Each assigned to a CSQ (so 3 CSQs too). Now I need to configure the script such that if CSQ 2 & 3 (nonapplications & hardware) agents are busy then the callers are held in queue, but if agents are not logged in or not ready then call should be redirected to CSQ 1 (applications). I'm really not sure whether this is possible & how to configure it. Any help will be most appreciated.
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...
This document describe how DST changes and how time changes are
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setting the clocks forward 1 hour from standard time during the summer
months, and back again in the fall, in order to make b...