You got 2 correct replies above. To summarize you have 2 options:
1. Apply new MOH to the cti ports used by IPCC, this way whenever call goes to queue it uses MOH file assigned to cti ports, assuming your script uses "Hold" and "Unhold" steps in Queue node
2. Use Play Prompt step in the script instead of "Hold" and reference the .wav file placed in user\en_us folder on IPCC Server
Most liekly your script is using the Hold step so solution 1 might be easiest. I like solution #2 because it gives you greater flexibility of playing different MOH by different scripts and reusing the same expensive CTI ports.
understand the options. im am using the call hold and unhold to acheive the ccm MOH. basically, i remove the hold, apply with my custom prompt and thats it?. leave the unhold as it is?. not too clear on the first option. can i use three wav files in combination to continuously play the adverts in CCM?.
also, if im using the play prompt to replace hold, would i need to create a container to do random prompts...since its three files?.
Remove the Hold and Unhold steps, add Play Prompt step where you can use "prompt1 + promt2 + promt3" where the prompt1.. are defined as prompt variables pointing to the .wav files. Take a look at the sample script.
just an update, adjusted the script and this worked fine. the olny issue is that the wav file, which was in the correct format is playing soft. the orignial is fine, but when i drop it into the MOH to convert to 711ulaw, it automatically gets softer.
i had issues with this before when i was initially customizing the ipcc. what i had to do was let the speaker for the prompts speak directly into the phone, then take that file and use it for the IPCC. since this is adverts, i cant do that, but, my plan is, go into a quiet environ, use the same wav, and rerecord using the phone. ill try it today and see how it goes, hopefully, i wont have any background noise to contend with. if i do, ill use a wav file editor to remove that.
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