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New Member

IPCC Express Not ready State

Hi

Does somebody knows how to configured IPCC Express agent to NOT to go into ready state after an Agent outbound Call?

Thanks

2 REPLIES
New Member

Re: IPCC Express Not ready State

Hi

You can go to the admin page, subsystem>contact service que> select the que and disable automatic work option.it will work for inbound call, i do not know whether this apply to outbound call aswell.

Regards

Esa

New Member

Re: IPCC Express Not ready State

Thanks, But i need for outbound calls. And what is does is that sends the User into Working state after the calls ends.

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