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New Member

IPCC Express Preimum - IP COMM - Voice/Quality ISSUES

Hello y'all.

We have installed IPCC Express Premium version 4.0(4) and all our agents are using IP COMM (sotfphone) version 2.1.1.0.

We are facing some voice quality problems and these problems happen when CPU hits 100%. The "big deal" is that when CPU hits 100% the process of IP COMM causes it.

Any idea to fix this? Workaround?

Best regards,

Gabriel Amancio

3 REPLIES
New Member

Re: IPCC Express Preimum - IP COMM - Voice/Quality ISSUES

this should help.. if you are using Windows XP go to task manager and set the priority of the Ip Comms process to real time

New Member

Re: IPCC Express Preimum - IP COMM - Voice/Quality ISSUES

Hi Okechi. Tks for your answer.

But when we set the process to real time the WinXP will work normally?

New Member

Re: IPCC Express Preimum - IP COMM - Voice/Quality ISSUES

Yes WinXP will work normally. you are just giving priority to IP COmms

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