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New Member

IPCC express premium 4.0 and Remedy integration

Hi,

Has anybody done any integration work with Cisco IPCC express premium and Remedy? Any ideas where can I get some information about this integration process?

Thanks in advance.

2 REPLIES
New Member

Re: IPCC express premium 4.0 and Remedy integration

The simple way is to integrate with Remedy database, IPCC Premium supports all ODBC based databases.

Wei

New Member

Re: IPCC express premium 4.0 and Remedy integration

Consilium UniAgent™ is a CRM connector for integration between the Cisco Agent Desktop (CAD) application & BMC Remedy.

It is a certified Cisco Compatible product under the Cisco Developer Network (CDN.)


Please visit the Consilium page at the Cisco CDN portal for more info:


http://developer.cisco.com/web/partner/search?accountId=0014000000P5zH4AAJ

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