IPCC express premium 4.0 and Remedy integration

[sara.bernardo]

Hi,

Has anybody done any integration work with Cisco IPCC express premium and Remedy? Any ideas where can I get some information about this integration process?

Thanks in advance.

[tapk5]

The simple way is to integrate with Remedy database, IPCC Premium supports all ODBC based databases.

Wei

[amanbasra]

Consilium UniAgent™ is a CRM connector for integration between the Cisco Agent Desktop (CAD) application & BMC Remedy.

It is a certified Cisco Compatible product under the Cisco Developer Network (CDN.)

Please visit the Consilium page at the Cisco CDN portal for more info:

http://developer.cisco.com/web/partner/search?accountId=0014000000P5zH4AAJ