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Community Member

IPCC Express premium call recording

Hi Frenz,

I have a query is there anyway i can record all the calls coming to the call cntre with the ipcc express premium.i mean without manually recording each call using the supervisor.

is there anyway i can automatically record all the calls without a 3rd party software application.

I would appreciate a early response

Cheers

Abdul Jaleel

1 REPLY
Cisco Employee

Re: IPCC Express premium call recording

The automatic recording of calls by an agent can be done by creating a CAD Workflow in Desktop administrator.For more details refer to the Cisco Desktop Administrator User Guide..

http://www.cisco.com/univercd/cc/td/doc/product/voice/sw_ap_to/apps_4_0/english/agents/cda611ug.pdf

However, please note that the recording capability is targeted at an on demand usage (i.e., agent/supervisor pressing a button) and automated recording of specific call types (i.e., limited by filtering calls based on parameters such as called/calling number). The system is not sized to support a logging application which requires extensive disk storage and an archiving capability. The software protects the disk by deleting calls over a certain age and by not recording calls if the disk does not have sufficient space.

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