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New Member

IPCC Express Premium Script Issue

I made the script that records the message from caller to disk and than plays it to the agent when he's available. But if another caller also leaves the message the new overwrites the old one. How to set the variable to overcome this issue?

Thx

1 ACCEPTED SOLUTION

Accepted Solutions
New Member

Re: IPCC Express Premium Script Issue

There is Holiday script in Cisco Script repository, which will show you how to read current date, convert into string.

Wei

4 REPLIES
Silver

Re: IPCC Express Premium Script Issue

You should use different file name, for example with current date or user name

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regards,

Piotr Klos

New Member

Re: IPCC Express Premium Script Issue

I also have the same problem, yes I could use different name for recorded files, however the number of files will keep growing, we want to make them overrided or auto-deleted after agents listen.

Wei

New Member

Re: IPCC Express Premium Script Issue

How to set file name? Can you give me example for file name that adds current date and time?

New Member

Re: IPCC Express Premium Script Issue

There is Holiday script in Cisco Script repository, which will show you how to read current date, convert into string.

Wei

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