Anyone knows where in the IPCC is this export utility? Haven't found yet. This is what the srnd says:
The recording capability of IPCC Express is not intended for usage as a permanent recording archival solution. However, an export utility is also available to bulk export all recordings into a .wav format. The export utility has no ability to specify selected recordings and will export all recordings on a Recording component. System administrators could build their own customized command macros or process that would perform regular (at least weekly) exporting of the recordings for permanent archival of agent call recordings.
One of the issues that we have had is that the recodings are done round-robin between Master and Slave. So, recordings are on both servers. Does this occur on other installs? Is it something that can be addressed via configuration?
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