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Community Member

IPCC Express Recording conversations

Is it possible to record a conversation having IPCC Express? Thanks for any help.

5 REPLIES
Cisco Employee

Re: IPCC Express Recording conversations

It is possible to record conversations with IPCC Express.

1.Agents can record a customer call.

2.Supervisors can record an agent's call.

Community Member

Re: IPCC Express Recording conversations

Thanks for answer.

Can you do that directly with Cisco or you need a Third Party Tool?

Re: IPCC Express Recording conversations

Cisco IPCC Express supports recording as long you purchase the corresponding licenses for that. Because the recording service etc gets installed based on the license file. So, if you license does not have it, then it will not be installed.

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Community Member

Re: IPCC Express Recording conversations

Sanjeev,

I searched on this topic because I'm having trouble and found this thread, I hope you don't mind if I ask a question.

I have the license installed, (I looked) but unfortunately, my Supervisor tells me that he cannot record calls. Is there something else I should look for?

Debbie

Cisco Employee

Re: IPCC Express Recording conversations

Pls refer to the document "Configure and Deploy Silent Monitoring and Record in CRS"

http://www.cisco.com/en/US/partner/products/sw/voicesw/ps556/products_tech_note09186a00801a62a8.shtml

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