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IPCC express reporting cradle to grave

Does IPCC express have the ability to do cradle to grave reporting on a call. For instance if a call comes in, the caller chooses the wrong option and gets to an agent but the agent transfers them into another script. How will this affect reporting? Is there a way we can follow the call cradle to grave?

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Re: IPCC express reporting cradle to grave

IPCC Express provides cradle-to-grave reporting for calls that terminate on the IPCC Express server or which are forwarded by the IPCC Express server to IPCC Express agents.

http://www.cisco.com/en/US/products/sw/custcosw/ps1006/products_implementation_design_guide_chapter09186a00807c3584.html#wp1044776

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