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New Member

IPCC Express reports

Hi, do anyone can help me attaching some links where i can learn more about the reports that the IPCC creates.

I need this information because i want to understand the values for each column and parameter of the report.

Thanks in advanced,

Pepe

1 REPLY
New Member

Re: IPCC Express reports

Hi Pepe,

You can find in Cisco's website a pdf document titled "Cisco CRS Historical Reports User Guide" for the IPCC version you are using.

The link for version 5 is http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_5_0/user/hr/crs501hr.pdf

HTH

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