I have 2 scripts. Script1 calls script2, which in turn selects a resource and extends the call to the resource. Each script by itself works just fine. However, when used together, the connect step that follows select resource step acts abnormally: the agent phone rings, agents picks up, IPCC hangs up the agent's phone, puts the agent in reserved state, and the connect step takes the failed branch.
I have stripped both scripts down to bare bone, removed any data that passes from Script1 to Script2. Both scripts are attached, if anyone had a similar issue or can take a quick look, I would grately appreciate it.
Yes, the problem was that the device pool assigned to the CTI ports had multicast MoH. CTI ports do not support multicast MoH and that's why when one script tried to put another script on hold (and effectively stream MoH to it), that operation failed. I resolved this by assigning a different device pool to the IPCC's CTI ports.
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