IPCC Express Scripting Question

[jim.corley]

I am creating and IVR script that allows an administrator to play back a counter via a hidden option on a menu. This counter needs to increment every time a caller selects a praticular option. How can define or create a counter that does not re-intialize with each new caller, so a can speak back option totals.

[lpezj]

Hi,

You can write a very simple XML file with that counter, read the value, increment it and wirte it agagin to the xml file.

Hope this helps,

Juan Luis

[jim.corley]

Yeah, I had thought about that, or creating a datbase, but I was hoping for a simpler solution. Thanks for your response Juan.

Jim

[prayharder]

I am running into this same problem. I ended up using a SQL database to store the variables that I need. Cisco needs to have a global variable in IPCC Express to store such things in.

[jim.corley]

I definately agree. Thanks for your input.

Jim