to check for extimated hold time you can use "Get reporting statistics" step where you can check "Expected Wait Time" for a particular CSQ. You would store it as a variable and then create a genarated prompt to play it back.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...