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New Member

IPCC Express standard - how to append to a document?

Hello,

I have a client with IPCCX standard (no database or email) who would like to have a "sick line" where an employee calls in, supplies their employee ID, and confirms they will be sick today. I'd like to create a document which can be appended by the next caller (unless someone knows a better method using standard edition that comes with CCM). Of course, email notification would be the best in this case, but this is the client's only need for IPCC at this time, so cannot justify the additional expense. Ideas? Thanks! Shaun

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Silver

Re: IPCC Express standard - how to append to a document?

New Member

Re: IPCC Express standard - how to append to a document?

thanks, I think... was there an answer to my question somewhere in this link? I didn't see one...

Hall of Fame Super Silver

Re: IPCC Express standard - how to append to a document?

Check out the script repository at

http://www.cisco.com/en/US/partner/products/sw/custcosw/ps1846/products_implementation_design_guides_list.html

Take a look at the state_Update.aef script it might be somthing similar to what you are looking for.

Please rate all helpful posts!

Chris

New Member

Re: IPCC Express standard - how to append to a document?

Hi chris,

Yeah, I actually use this one to turn Q's on/off, but it does a rewrite of the value instead of an append. any ideas if an append is possible?

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