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IPCC Express Standard Reporting

I was wondering if the IPCC Express Standard edition had the ability to show reports for the average number of calls on an hourly basis. For example, average # of calls from 9-10, 10-11 etc.

I was lso wondering if anyone could tell me what reserve time means from the "Abandoned Call Report"

The IPCC Express version is 3.5 and it's the standard edition.

Thanks!

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Re: IPCC Express Standard Reporting

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Re: IPCC Express Standard Reporting

Yes you can run the "by interval" reports to get it by hour. Check out this doc:

http://www.cisco.com/univercd/cc/td/doc/product/voice/sw_ap_to/apps_3_1/english/super/hr_user/hr_ch3_2.htm#1089939

Reserved time is the time an agent's phone is ringing, so in the report this indicates how long the phone rang before callers abondoned.

HTH, please rate all helpful posts!

Chris

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