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IPCC Express Standard

How Many agents available have this version and positions available for queuing?

3 REPLIES
Hall of Fame Super Silver

Re: IPCC Express Standard

The maximum is 300 agents, look at the SRND to answer all of your capacity questions:

http://www.cisco.com/application/pdf/en/us/guest/products/ps1846/c1609/cdccont_0900aecd804273a4.pdf

HTH,

Chris

Community Member

Re: IPCC Express Standard

hi, Chris

Sorry,

Maybe I have not been very clear with the done question.

The case is: I have rceived with software kit of CCM 4.2.3 licese for IPCX Express and i only have 5 agents available.

I have that install IPCC Express Corresident with CallManager, then

The question is: I will only have available 5 agents?

How Many Position for Queue i will have available?

How Many agents with an upgrade can get to have this version?

Thanks for your time

Hall of Fame Super Silver

Re: IPCC Express Standard

Each IPCC Agent Seat will allow for 2 CTI ports, so with 5 agent call center you will be allowed to have 10 calls in queue.

Chris

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