08-04-2009 11:06 AM - edited 03-14-2019 04:26 AM
Hi Guys,
We have a Customer with version 5.0 and the Supervisor stop monitor agent's. We verify the version and are all the same (Matrix), the services are working. Where can start the troubleshooting?
Thanks,
Wilson
08-04-2009 01:00 PM
Please run a search for this. We've covered on this forum countless times.
08-05-2009 03:27 AM
Hi Schulenberg,
I am sorry, but, I don't understand that you say.
Thanks,
Wilson
08-07-2009 03:41 AM
Hi,
Please elaborate what do you mean by monitor.
Are the agents showing in the supervisors screen? or can't you silent monitor an agent ?
08-07-2009 12:15 PM
Hi Nicolas,
We solved the problem. There were difference software version between Supervisor, Agent, IPCC and too install again poinstall in the machine. After this action the problem was solved.
Thank You,
Wilson Santana
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