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New Member

IPCC Express - supervisor can't monitor agents

Hi Guys,

We have a Customer with version 5.0 and the Supervisor stop monitor agent's. We verify the version and are all the same (Matrix), the services are working. Where can start the troubleshooting?

Thanks,

Wilson

4 REPLIES
VIP Super Bronze

Re: IPCC Express - supervisor can't monitor agents

Please run a search for this. We've covered on this forum countless times.

Please remember to rate helpful responses and identify helpful or
New Member

Re: IPCC Express - supervisor can't monitor agents

Hi Schulenberg,

I am sorry, but, I don't understand that you say.

Thanks,

Wilson

New Member

Re: IPCC Express - supervisor can't monitor agents

Hi,

Please elaborate what do you mean by monitor.

Are the agents showing in the supervisors screen? or can't you silent monitor an agent ?

New Member

Re: IPCC Express - supervisor can't monitor agents

Hi Nicolas,

We solved the problem. There were difference software version between Supervisor, Agent, IPCC and too install again poinstall in the machine. After this action the problem was solved.

Thank You,

Wilson Santana

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