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IPCC Express-Supervisor silent monitoring doesn't work

tapk5
Level 3
Level 3

We set up an IPCC Express Enhanced Edition, everything works fine except than some of supervisor functions. When supervisor clicks "voice monitoring", error somes up with "Supervisor failed to start monitoring the device xxxx". And 'Barge-in' and 'Intercept' buttons are grey out all the time.

However, call recording works well, that means port SPAN, and VoIP service are ok. What else can go wrong?

Wei

AllStream MTS

2 Replies 2

ciscogini
Level 4
Level 4

Are you usign the SPAN monitoring or Desktop monitoring.

If Desktop moniroing is this probelm happing for every agent.

Port SPAN is done. As I said, the call recording works ok. Voice monitoring gives error, and barge-in and intercept are disabled.

Wei

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