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New Member

IPCC Express-Supervisor silent monitoring doesn't work

We set up an IPCC Express Enhanced Edition, everything works fine except than some of supervisor functions. When supervisor clicks "voice monitoring", error somes up with "Supervisor failed to start monitoring the device xxxx". And 'Barge-in' and 'Intercept' buttons are grey out all the time.

However, call recording works well, that means port SPAN, and VoIP service are ok. What else can go wrong?

Wei

AllStream MTS

2 REPLIES
New Member

Re: IPCC Express-Supervisor silent monitoring doesn't work

Are you usign the SPAN monitoring or Desktop monitoring.

If Desktop moniroing is this probelm happing for every agent.

New Member

Re: IPCC Express-Supervisor silent monitoring doesn't work

Port SPAN is done. As I said, the call recording works ok. Voice monitoring gives error, and barge-in and intercept are disabled.

Wei

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