Re: IPCC Express to send call directly to Unity subscriber greet
One way to handle this is with a CTI Route Point and a Voicemail Profile in CallManager. As an example, setup a Voicemail Profile and make the Voice Mail Box Mask equal to the subscriber's extension to who's voicemail you want to transfer the call. Create a CTI Route Point and assign it a DN (3500 for example). In DN configuration, make the Voice Mail Profile the profile you just created. Check to forward all calls to this DN to voicemail. Now, when you call 3500, the call will go directly to the voicemail box of the subscriber. You can now use this DN (3500) in a Call Redirect step in IPCC.
So in our CTI route point the directory number is simply *XXXXX. This is handy from time to time.
I believe if you set this up for your system, then configured the IPCC Express script to transfer the call to *ZZZZ, where ZZZZ is the extension of the person's voicemail box you want the call to go to, it should work.
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