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IPCC Express Trouble

Hi Everyone,

I need two helps.

1) Where can I find documentation about installing IPCC Express 4.0.(4) Agents using CCM 4.1.(3)sr1 with Cisco Extension Mobility

2) I?m using CRS 4.0(4)SR01_Build029 (IPCC Express Standard) with CCM 4.1.(3)sr1 and I have the following problem:

My call (21288248) uses the Route Point to start the icd.asf sample example and uses a CSQ that I created (NOCContactServiceQueue) with 3 resources(21286000,21286002,21286003). The CAD receive the call (offering), but when the PA answer the call, he goes to Not-Ready State and the caller remains in the Queue. Any tip or help or any tool that should I use ?

Thanks in Advanced

Andre Lomonaco

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