We have IPCC express 3.5(2)SR1 integrated with CCM4.1(3). Work state is disabled at CSQ as well as at Resource configuration. Work State icon is disabled on the CAD desktop
Problem - Some times when the agent completes the call, the CAD state goes to Work state instead of Ready state. This is highly intermittent . This is happening for few agents & we tried reinstalling the CAD on the agent workstation but the result was the same.
Let me know if any one has faced a similar problem.
I am having the same issue. The only thing that I have noticed is that this is only happening with newly installed service pk2. I was wondering if this may be an issue with the fastcalllocal.ini file? If you come up with some answer please let me know.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
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This provides an easy to use form where you simply answer a few
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CUCM Database Replication is an area in which Cisco customers and
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