Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

New Member

IPCC Express XML web service integration

I am trying to integrate with a web service and retreive some information from MS CRM to make call routing decisions. The web service is working on one of the CRM Servers and I need to call the service from IPCC script. I am looking at the following steps to create this , can you tell me if I am on the right track or missing something entirely??

Thanks,

Create URL Documsnt

Create XML Document

Get XML Document Data

1 REPLY
251
Views
0
Helpful
1
Replies