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Bronze

IPCC features

I have customer that reqires the following:

call into an auto attendant and is able to perform voice recognition.

asks the customer for name

asks the customer for PIN

confirms PIN

returns outstanding arrears etc to customer and give other information.

Backend database informix

current system:

CCM 4.1 unity 4.0 ipcc express 10 user

He want to enable the customer to retrieve all persoanal information, requests for quotations etc on the IPCC system.

the question is, can ipcc express handle that or what would be your recommendations.

IPCC version 3.5 i think

  • Contact Center
2 REPLIES
Gold

Re: IPCC features

I think that IPCC Express can not access directly to Informix, via ODBC and the Database subsystem.

You can try to program a web service, in IIS for example, that It can access Informix, and you can send an HTTP petition to that web service from IPCC Express.

In this way it is the Web Server wich querys the Informiz database instead of IPCC Express.

Hope this helps,

Juan Luis

Bronze

Re: IPCC features

thanks for the reply,

saw that informix would have been an issue. customer is not going to use again.

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