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New Member

IPCC help

Dears,

I have ICM 7.2.7 and CTIOS with the same version

I need the agent state to change from ready to not ready after 3 abandoned rings

Regards,

Mohamed

3 REPLIES
Green

Re: IPCC help

Commonly called RONA (Redirect on No Answer, or Reroute on No Answer).

IP IVR or CVP? - the mechanism is different.

See IPCC Installation and Configuration Guide for Cisco IPCC Enterprise Edition Release 7.0(0) section 6-6 and 6-7.

Regards,

Geoff

New Member

Re: IPCC help

Hi Geoff,

This is based on CVP

Regards,

Mohamed

Green

Re: IPCC help

Also described in your CVP Guide. As you probably know after reading the previous reference ;-), CVP does this with ROuter Requery and it's a little involved - there are three timers you must sequnce correctly.

"Configuration and Administration Guide for Cisco Unified Customer Voice Portal Release 7.0(2)" - page 420.

Regards,

Geoff

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