Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

IPCC Historical Reports Call Custom Variables

I'm already able to write information to this variables and check them with the Historical Reports Client. My question is: Is there any way to change in the reports the field "Custom Variable 1" to the actual meaning of that variable i.e. "Caller Id". My customer want to see "Caller Id" instead of "Custom Variable 1" on the title of the reports.

1 REPLY

Re: IPCC Historical Reports Call Custom Variables

You will need to open the report with crystal Reports to change the headers. I am not sure if the headers are in the .xml file. I would rather copy the report, open it with crystal, change the headers and then load the new report. Also, if you change standard reports, the next time you upgrade the server, it is going to get replaced. So, just copy and make a new one. Here are the steps for custom reporting.

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_programming_reference_guide09186a00801bbed0.html

Please rate posts

206
Views
5
Helpful
1
Replies
CreatePlease login to create content