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Attention: The Cisco Support Community site will be in read only mode on Dec14, 2017 from 12:01am PST to 11:30am for standard maintenance. Sorry for the inconvenience.

New Member

ipcc hosted network diagram

I am looking for a diagram, which wud have the following components:

1) IPCC software (stand alone)handling a small call center.

2) Call Manager, CALL MANAGER EXPRESS.

3) IPCC express.

4) CTI server, desktop, IP phones, PG, NIC, IXC switch

5) ICM enterprise and hosted

6) CVP, ACD, PBX

7) Customer profile database

8) Admin Workstation, IP -IVR

All the above said components can spread across service provider and multiple contact centers ( either TDM or IP based )

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New Member

Re: ipcc hosted network diagram

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