IPCC / ICM Enterprise - Call Center Traffic Simulator
Hi, I'm working on a project where the need to simulate realistic Call Center Traffic Generation based on adjustable levels is very critical. The ideal product would be configured to imitate real world call flows etc., to help in verification of call routing formulas. I don't see many vendors out their with this type of capability. Does anyone have any insight / recommendations in this area. This solution would also, obviously provide insight for Call Center Lab Development as well.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...
You have reached the Cisco Logistics Support Center.. To Check Status of your RMA, visit Product Returns & Replacements (RMA).
Need help? Contact us by Phone or Email.
Phone: 1800 553 2447 Option 4