Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
New Member

IPCC / ICM Enterprise - Call Center Traffic Simulator

Hi, I'm working on a project where the need to simulate realistic Call Center Traffic Generation based on adjustable levels is very critical. The ideal product would be configured to imitate real world call flows etc., to help in verification of call routing formulas. I don't see many vendors out their with this type of capability. Does anyone have any insight / recommendations in this area. This solution would also, obviously provide insight for Call Center Lab Development as well.

Thanks.

Neil Barnett

Internetwork Archetype

1 REPLY
Cisco Employee

Re: IPCC / ICM Enterprise - Call Center Traffic Simulator

You might want to take a look at some of the products by Hammer Technologies, now Empirix. They have both load & feature testing products.

http://www.empirix.com/

298
Views
0
Helpful
1
Replies
CreatePlease to create content