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New Member

IPCC login without Cisco Desktop Agent

We are running IPCC 4.0.4

Is there a way for the agents to login without Cisco Desktop Agent. I heard once that the IP Phone can be used to login to IPCC. If so, is there a link with more info?

Thanks.

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Accepted Solutions
Hall of Fame Super Silver

Re: IPCC login without Cisco Desktop Agent

4 REPLIES
New Member

Re: IPCC login without Cisco Desktop Agent

i think you are running ipccx 4 but you didnt mantion the CAD version. any install guide for cad describes this. The functionality is call IP Phone Agent.

search in following document.

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/cad_enterprise/cadenterprise7_2/installation/guide/cad72ig.pdf

Hall of Fame Super Silver

Re: IPCC login without Cisco Desktop Agent

New Member

Re: IPCC login without Cisco Desktop Agent

Is web based loging (via Internet Explorer) available with ipcc express 4.0.4?

Thanks

Hall of Fame Super Silver

Re: IPCC login without Cisco Desktop Agent

No, however Citrix is supported as an option.

Chris

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