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Community Member

IPCC monitoring

Question:

What monitoring tool do you guys use monitor ICM, IPIVR and Call Mamager?

Thanks!

5 REPLIES
Community Member

Re: IPCC monitoring

NetIQ Appmanager and HP Openview. NetIQ is not so informative for ICM, so we also turn on SNMP trap on each ICM components.

Wei

Silver

Re: IPCC monitoring

Im Also interested to know how people are monitoring IPCC. Im searching for a solution which provide monitoring for IPCC 6.0 (IVR,PGs,ICM). As for the Callmanager the RTMT tool which comes with CCM can be helpful.

Community Member

Re: IPCC monitoring

You can install HPOV Agent to monitor your ICM servers, we have tried and it is working absolutely fine

Silver

Re: IPCC monitoring

Could you please provide more infos on how HPOV Agent eases the monitoring of all ICM Server?

Community Member

Re: IPCC monitoring

Thanks. What version of ICM are you running? 6.0 or 7.0?

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