All of our agent have 2 line. 1 line to logged in and take inbound call and 1 line to do outbound call with VM (Also receive and place personal calls). I want to delete the line that agent logged in and use only 1ine instead of 2. So on that line the agent will logged in, receive and place all is personal calls.
So a call from ICM as to return to another agent on no answer and to the VM if the call do not came from ICM.
I use agent desk setting in ICM configuration manager and set no answer duration to 14 sec (CCM is 16 sec). When I call from my extension to agent extension I'm not hitting the VM I return to another agent. (Same call flow as an ICM calls) Any idea why this append
IntroductionCUCM Routing RulesDial String implementation PolicyCUCM Routing LogicSIP URI Call Routing Analysis+++ Case Study: 1 ++++++ Case Study: 2 +++Conclusion
Over the last few months, I have had the privilege of working on SI...
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...