IPCC Outbound in "Not Ready"

[jonathan_suan]

Could someone tell me if IPCC Express agents can make outbound callbacks while in "Not Ready" state, and if so, which agent state the time would accumulate in.

Thanks,

Jon

[pklos]

No, agents should be in Ready state. Outbound is attached to queue.

All information you can find in Admin Guide (chapter 14) http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_5_0/maintenance/admin/crs501ag.pdf

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regards,

PK

[Abdulbaseer Mohammed]

Jon,

You can make manual calls and off course that will not be when they are ready and time bucket it will fall under is logged off or NR.

Baseer.

[Nicholas Matthews]

Just for reference, the internal request to have this added is CSCti08057.  You can ask your account team for support on this if you feel it's important.

-nick