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IPCC Outbound in "Not Ready"

Could someone tell me if IPCC Express agents can make outbound callbacks while in "Not Ready" state, and if so, which agent state the time would accumulate in.

Thanks,

Jon

3 REPLIES
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Re: IPCC Outbound in "Not Ready"

No, agents should be in Ready state. Outbound is attached to queue.

All information you can find in Admin Guide (chapter 14) http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_5_0/maintenance/admin/crs501ag.pdf

--

regards,

PK

Re: IPCC Outbound in "Not Ready"

Jon,

You can make manual calls and off course that will not be when they are ready and time bucket it will fall under is logged off or NR.

Baseer.

Re: IPCC Outbound in "Not Ready"

Just for reference, the internal request to have this added is CSCti08057.  You can ask your account team for support on this if you feel it's important.

-nick

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