Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

Bronze

IPCC Questionnaire

Does anyone have an example of a Customer Contact Technology Questionnaire that covers things to go over with the customer when in the information gathering stage in preparation of script creation.

4 REPLIES
New Member

Re: IPCC Questionnaire

Did you ever find any IPCC Questionnaires? I am looking for the same info for my IPCCX installs. Nortel makes a really good one for Symposium but I can't find one for IPCCX anywhere!

Gold

Re: IPCC Questionnaire

Hi,

My company has made a document for custoemrs in order to decide wich IPCC Express vesrion could be fit in a Call Center Project with CallManager. Obviosly, I can not send the document, it is in spanish, too.

But I took a lot of information from this document:

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_data_sheet09186a008019ade0.html

In the next URL you can get too information about all the versions of IPCC Express and a comparation between IPCC Express and IPCC Enterprise:

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_data_sheets_list.html

Hope this helps,

Juan Luis

Re: IPCC Questionnaire

I know this is dug from the grave but do anyone have a questionnaire or survey document?

Thanks,

Justin

Re: IPCC Questionnaire

bump , one last try before I develop one..

760
Views
0
Helpful
4
Replies