I have a customer that has installed callmanager 5.1 in the new office. The customer wants to deploy a scenario where when any one calls to operator during working hours, the first call is send to de operator and the second call goes to a queue to play a welcome prompt and after the operator is free the goes to the operator, but during not working hours the calls to the operator should play a prompt and then disconnect. I have installed crs that came with CM and deploy same configurations but with no luck, can any on help me on this.
This should be easy to set up. Have a script check when there are no calls in queue and make sure the agent is always set to ready and the call should come straight to that person. then any time the agent is done with the call the next one will come in. finally, to a time check to play a different message after hours.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
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